FaceTime not working; how to troubleshoot fix problems with FaceTime

In this brief tutorial you learn how to solve problems with FaceTime app on your iPhone, iPad or Mac.  

Problems with FaceTime on iPad

FaceTime, Apple’s video calling feature, allows you to do video calls with another FaceTime user over a Wi-Fi or mobile network (available only for iOS 6 users). FaceTime is the simplest video calling app available and it just works. However, many users still finds a way to screw things up or sometimes Mac or iOS does it for you. This article outlines basic tips to troubleshoot FaceTime app to fix problems with it.

Unfortunately FaceTime is not available in many countries including Egypt, Jordan, Qatar, Saudi Arabia, Tunisia and the United Arab Emirates. I guess you can bypass all this by jailbreaking your iOS devices. Furthermore it requires iPhone 4 or later, iPad 2, iPod touch (4th generation) or Mac to use FaceTime, older devices are not supported.

How so solve problems with FaceTime activation:

Step 1) Make sure you have internet connection (sounds stupid but it happens to a lot of people)

Step 2) Make sure you have a valid Apple ID. Your Apple ID to use FeceTime on iPhone 4S or new iPad must be an email address. Visit appleid.apple.com to make sure you have a valid and working Apple ID

Step 3) For iOS devices, go to Settings -> FaceTime to make sure your email address is verified. If FaceTime status shows “verifying”, then try to turn FaceTime off and back on. For Mac users go to FaceTime -> Preferences.

Problems receiving FaceTime calls:

Step 1) Try turning FaceTime off and on from Settings -> Phone

Step 2) Make sure FaceTime is enabled and verified from Settings -> FaceTime

Step 3) Make sure camera is not restricted for use with FaceTime from Settings -> General -> Restrictions

Step 4) Make sure Date & Time are set correctly by opening Setting -> General -> Date & Time. This is extremely crucial not just for FaceTime but other iOS apps as well.

Step 5) Make sure FaceTime for iPhone is set to use email address instead of phone number. Apple is moving away from using phone number for iMessage and FaceTime

FaceTime app is missing, what to do?

If FaceTime app is not present on your iPhone or iPad you can do try the following:

Step 1) Make sure your iPhone or iPad runs the latest version of iOS by connecting your device to computer

Step 2) Check if FaceTime and Camera are on and not restricted, go to Settings -> General -> Restrictions. If Camera is disable it means that FaceTime is disable as well.

If this doesn’t help, try restoring your iOS device to factory state and make sure FaceTime works from there. Some apps can block or conflict with FaceTime and restore will help to solve all of these problems. Later you can restore your device from backup.

Please leave a comment below with detailed description of your problem and I will try to help.

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